Bacca Bucci

Men's Casual Shoes

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Bacca Bucci Men's Casual Shoes (Black)

Fashion

Men's Footwear

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<table><thead><tr><th>Return Reason</th><th>Return Period</th><th>Return Policy</th></tr></thead><tbody><tr><td>Damaged or Defective</td><td>7 days from delivery</td><td>Brand Policy</td></tr></tbody></table>1. Returns, Replacements and Refunds·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;How do I return an item purchased on Bacca Bucci?Bacca Bucci offers its customers an&nbsp;’Easy return policy’, wherein you can raise a return/exchange request of a product within&nbsp;7&nbsp;days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in you order.<ul><li>Step 1: Contact our Customer Support team via email (crm@baccabucci.com) within 7 business days of receiving the order.</li><li>Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.</li><li>Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.</li></ul>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Note: Rs.49 will be deducted as refund processing charges.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Note: Rs.99 will be deducted as refund processing charges on Republic Day Treat&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Offer orders.<ul><li>Step 4:&nbsp;We have a reverse pick up facility for most pin codes. For pin codes that are non- serviceable by our courier partners against the reverse pick up policy, you will have to self ship the product(s).</li></ul>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Which are the items that cannot be returned/exchanged?<ul><li>Socks and shoe laces are non-returnable items, and returns for these articles cannot be accepted.</li></ul>&nbsp;Returns will not be accepted under the following conditions:<ul><li>Product is damaged due to misuse/overuse</li><li>Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged</li><li>Serial Number is tampered with.</li><li>Defective products that are not covered under Seller/Manufacturer’s warranty.</li><li>Product is used or altered.</li><li>If request is initiated after 7 business days of order delivery.</li><li>Free product provided by brand.</li><li>I have received a damaged or defective item/wrong product in my order, how should I proceed?</li></ul>&nbsp;Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund.If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 7 days of receiving the order:<ul><li>Step 1: Contact our Customer Support team via email (crm@baccabucci.com) within 7 business days of receiving the order.</li><li>Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.</li><li>Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels, and barcodes intact.</li></ul> Note: If it is a case of replacement, it is subject to the availability of stock. In case a replacement may not available, we will refund you the full amount.Note: To get your rejected returns back, a duty of ₹150/- is to be paid.Note: In case of exchanged shoes (once done), no return/refund request will be entertained on exchanged items&nbsp;&nbsp;2. Warranty &amp; Care Policy:At Bacca Bucci, customer satisfaction is our top priority. We proudly offer a 30-day limited manufacturer’s warranty covering any manufacturing defects. For optimal product longevity, we recommend hand washing and air drying. Please note that our products are not safe for use in washing machines or dryers.

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