Croma - A Tata Product

Air Conditioners

(1.) Croma customer service email id for market place: customersupport@croma.com  |  (2.) Croma Return and cancellation policies: https://www.croma.com/cancellation-and-return  |  (3.) Croma Delivery policies: https://www.croma.com/shipping-information

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Croma - A Tata Product 1.5 Ton Portable CRAC1201 (White)

TV,AC & Appliances

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<table><thead><tr><th>Replacement Reason</th><th>Replacement Period</th><th>Replacement Policy</th></tr></thead><tbody><tr><td>Damaged &amp; Defective Item</td><td>7 days from delivery</td><td>Croma Policy</td></tr><tr><td>Wrong Product</td><td>7 days from delivery</td><td>Croma Policy</td></tr></tbody></table>Croma Replacement Policy<ul><li>Croma offers a replacement-only policy, subject to meeting the specified replacement criteria as per brand warranty terms. Replacement will be provided within the return window only for defective or damaged products.&nbsp;</li><li>In cases where a wrong product has been delivered, we will accept the return after a Quality Check and initiate a refund.&nbsp;</li><li>Post the return window, only repair support will be offered by the brand as per their warranty terms.</li></ul> Policy Details&nbsp;&nbsp;Damaged Product<ul><li>Picked At Store:&nbsp;Customers are advised to verify the condition of products at the time of purchase. Croma will not accept claims for damage or scratches once the product has been handed over to the customer.</li><li>Home Delivery: If the product delivered is damaged, the damage must be reported before the product is activated or used.&nbsp;</li><li>We will initiate the replacement after completing the Quality check. If the product has been used or activated, the request will be rejected, and no refund / no replacement will be provided.</li><li>If the QC check is passed:</li></ul>a. A replacement will be initiated if inventory is available.b. A refund will be provided if inventory is not available. Defective Product:&nbsp;&nbsp;For Appliances:<ul><li>We will arrange for the brand to inspect the product at the customer’s premises.</li><li>Based on the confirmation received&nbsp;from the brand for the replacement, a replacement will be initiated.</li></ul>a. A&nbsp;replacement will be initiated if inventory is availableb. A&nbsp;refund will be provided if inventory is not available. For Mobiles, Laptops, Desktops, Tablets, Accessories, and Other Carry-In Products:<ul><li>Customers will be guided to visit the nearest Croma store or the brand service centre to obtain a defect certification.</li><li>Based on the confirmation received&nbsp;from the brand for the replacement, a replacement will be initiated.</li></ul>a. A replacement will be initiated if inventory is available.b. A refund will be provided if inventory is not available. Wrong Product:If the customer receives a product that does not match the description on the product details page, we will facilitate a return and refund for the item after completing a quality check. Cancellation PolicyThe customer can choose to cancel an order any time before it's dispatched. The order cannot be cancelled once it’s out for delivery. Unboxing Video is mandatory for the Return/Replacement &amp; Refund claims. For more details please visit <a href="https://www.croma.com/cancellation-and-return" target="_blank" style="color: rgb(0, 0, 0);">Click Here</a> Customers are encouraged to contact Croma’s support channels for assistance.For Shipping T&amp;C* <a href="https://www.croma.com/shipping-information" target="_blank" style="color: rgb(0, 0, 0);">Click Here</a>For other Support - <a href="https://www.croma.com/raiseArequest" target="_blank" style="color: rgb(0, 0, 0);">Click Here</a>Croma customer service email id for market place: customersupport@croma.com

<ul><li>Unboxing &amp; Installation should be done by Brand's Authorized agent only.</li><li>Installation will be provided by Brand, Please contact the Brand Service/Customer Support as mentioned on product packaging.</li><li>The product must be installed exclusively by the Authorized Brand Service Centre to maintain warranty eligibility, and the customer must ensure installation is completed within 7 days of delivery.</li></ul>A/C Demo &amp; InstallationSplit A/C Standard Installation INCLUSION<ul><li>Payment of installation charges directly to the brand engineer.</li><li>Mounting of indoor and outdoor units.</li><li>Installation of copper pipe and electrical wiring between indoor and outdoor units (as provided in the box).&nbsp;</li></ul>Split A/C Standard Installation EXCLUSION<ul><li>If the customer upgrades the AC from split to inverter, they may need to replace existing piping. For concealed piping, the customer is responsible for arranging all civil, masonry, and carpentry work to replace it.</li></ul>Additional Charges (Subject to Site Requirements – Directly Charged by Brand)<ul><li>Site inspection charges (adjustable with installation charges) ranging from INR 250 to 350.</li><li>Wall or floor bracket for outdoor unit ranging from INR 750 to 950.</li><li>Removal of old window (INR 250 to 350) or split A/C (INR 500 to 750).</li><li>Additional copper pipe at INR 250 to 350 per foot (as per brand rate card).</li><li>Mandatory nitrogen testing to reuse old installed piping at INR 750 to 1100 per unit.</li></ul>General Terms &amp; Conditions<ul><li>Indicative charges may vary among brands. Any other charges not mentioned will be communicated by the brand service engineer before installation begins.</li><li>Customers are responsible for arranging civil and masonry work.</li><li>Due to safety concerns, brand engineers may decline installations.</li><li>Free standard installation from all brands is not applicable for commercial usage or purchases of more than 5 ACs in a single invoice.</li></ul>Note: All prices mentioned above are tentative. The final price may vary at the time of installation.

This product is eligible for 12 Months Warranty warranty.

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Snapmint will accept return under following conditions

This item is eligible for return within 3 days of delivery. Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund.

 If the product doesn’t match the product ordered by you.

If the product doesn’t function as expected.

For any issues with the quality of the product

Dispatch in less than 48 hours and delivery in 3-7 working days after dispatch

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