Croma - A Tata Product

Air Coolers

Offering an impressive air delivery of up to 7200m/h, the Croma AZ 1801 125-Litre Desert Air Cooler effectively circulates air across large spaces. Additionally, it covers areas of up to 710 sq. ft., making it ideal for living rooms, offices, or open indoor spaces. Equipped with specially treated honeycomb cooling pads, this desert cooler helps inhibit bacterial growth on the pad surface. As a result, it provides cleaner, healthier airflow every time you switch it on. Designed with an anti-bacterial water tank, this desert air cooler reduces the risk of fungal and microbial build-up. Featuring three fan speed settings - high, medium, and low, this air cooler allows you to fine-tune the airflow to suit your comfort. Built to be inverter-compatible, this 125-litre cooler functions seamlessly during power cuts without putting extra load on your backup power system. So, you can enjoy uninterrupted cooling through fluctuating conditions. With motorised louvres, this Croma cooler ensures even distribution of cool air across the room, while completely shut louvres keep dust and insects out when not in use. Plus, the cord winding station adds to the overall neatness and ease of storage.

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Croma - A Tata Product 125 Litre Desert Air Cooler (Grey) CROMA125LDC

TV,AC & Appliances

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<table><thead><tr><th>Replacement Reason</th><th>Replacement Period</th><th>Replacement Policy</th></tr></thead><tbody><tr><td>Damaged &amp; Defective Item</td><td>7 days from delivery</td><td>Croma Policy</td></tr><tr><td>Wrong Product</td><td>7 days from delivery</td><td>Croma Policy</td></tr></tbody></table>Croma Replacement Policy<ul><li>Croma offers a replacement-only policy, subject to meeting the specified replacement criteria as per brand warranty terms. Replacement will be provided within the return window only for defective or damaged products.&nbsp;</li><li>In cases where a wrong product has been delivered, we will accept the return after a Quality Check and initiate a refund.&nbsp;</li><li>Post the return window, only repair support will be offered by the brand as per their warranty terms.</li></ul> Policy Details&nbsp;&nbsp;Damaged Product<ul><li>Picked At Store:&nbsp;Customers are advised to verify the condition of products at the time of purchase. Croma will not accept claims for damage or scratches once the product has been handed over to the customer.</li><li>Home Delivery: If the product delivered is damaged, the damage must be reported before the product is activated or used.&nbsp;</li><li>We will initiate the replacement after completing the Quality check. If the product has been used or activated, the request will be rejected, and no refund / no replacement will be provided.</li><li>If the QC check is passed:</li></ul>a. A replacement will be initiated if inventory is available.b. A refund will be provided if inventory is not available. Defective Product:&nbsp;&nbsp;For Appliances:<ul><li>We will arrange for the brand to inspect the product at the customer’s premises.</li><li>Based on the confirmation received&nbsp;from the brand for the replacement, a replacement will be initiated.</li></ul>a. A&nbsp;replacement will be initiated if inventory is availableb. A&nbsp;refund will be provided if inventory is not available. For Mobiles, Laptops, Desktops, Tablets, Accessories, and Other Carry-In Products:<ul><li>Customers will be guided to visit the nearest Croma store or the brand service centre to obtain a defect certification.</li><li>Based on the confirmation received&nbsp;from the brand for the replacement, a replacement will be initiated.</li></ul>a. A replacement will be initiated if inventory is available.b. A refund will be provided if inventory is not available. Wrong Product:If the customer receives a product that does not match the description on the product details page, we will facilitate a return and refund for the item after completing a quality check. Cancellation PolicyThe customer can choose to cancel an order any time before it's dispatched. The order cannot be cancelled once it’s out for delivery. Unboxing Video is mandatory for the Return/Replacement &amp; Refund claims. For more details please visit <a href="https://www.croma.com/cancellation-and-return" target="_blank" style="color: rgb(0, 0, 0);">Click Here</a> Customers are encouraged to contact Croma’s support channels for assistance.For Shipping T&amp;C* <a href="https://www.croma.com/shipping-information" target="_blank" style="color: rgb(0, 0, 0);">Click Here</a>For other Support - <a href="https://www.croma.com/raiseArequest" target="_blank" style="color: rgb(0, 0, 0);">Click Here</a>Croma customer service email id for market place: customersupport@croma.com

<ul><li>Unboxing &amp; Installation should be done by Brand's Authorized agent only.</li><li>Installation will be provided by Brand, Please contact the Brand Service/Customer Support as mentioned on product packaging.</li></ul>The product must be installed exclusively by the Authorized Brand Service Centre to maintain warranty eligibility, and the customer must ensure installation is completed within 7 days of delivery.

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This item is eligible for return within 3 days of delivery. Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund.

 If the product doesn’t match the product ordered by you.

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