Croma - A Tata Product

Smart Watches

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Croma - A Tata Product Squad CS Smart Watch 7 days Battery Life IPS Display, Call Function, Message Notification, 120 Plus Sports Modes, Heart Rate Monitor, SPO2 Monitor Bluetooth Calling (Black)

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<table><thead><tr><th>Replacement Reason</th><th>Replacement Period</th><th>Replacement Policy</th></tr></thead><tbody><tr><td>Damaged &amp; Defective Item</td><td>7 days from delivery</td><td>Croma Policy</td></tr><tr><td>Wrong Product</td><td>7 days from delivery</td><td>Croma Policy</td></tr></tbody></table>Croma Replacement Policy<ul><li>Croma offers a replacement-only policy, subject to meeting the specified replacement criteria as per brand warranty terms. Replacement will be provided within the return window only for defective or damaged products.&nbsp;</li><li>In cases where a wrong product has been delivered, we will accept the return after a Quality Check and initiate a refund.&nbsp;</li><li>Post the return window, only repair support will be offered by the brand as per their warranty terms.</li></ul> Policy Details&nbsp;&nbsp;Damaged Product<ul><li>Picked At Store:&nbsp;Customers are advised to verify the condition of products at the time of purchase. Croma will not accept claims for damage or scratches once the product has been handed over to the customer.</li><li>Home Delivery: If the product delivered is damaged, the damage must be reported before the product is activated or used.&nbsp;</li><li>We will initiate the replacement after completing the Quality check. If the product has been used or activated, the request will be rejected, and no refund / no replacement will be provided.</li><li>If the QC check is passed:</li></ul>a. A replacement will be initiated if inventory is available.b. A refund will be provided if inventory is not available. Defective Product:&nbsp;&nbsp;For Appliances:<ul><li>We will arrange for the brand to inspect the product at the customer’s premises.</li><li>Based on the confirmation received&nbsp;from the brand for the replacement, a replacement will be initiated.</li></ul>a. A&nbsp;replacement will be initiated if inventory is availableb. A&nbsp;refund will be provided if inventory is not available. For Mobiles, Laptops, Desktops, Tablets, Accessories, and Other Carry-In Products:<ul><li>Customers will be guided to visit the nearest Croma store or the brand service centre to obtain a defect certification.</li><li>Based on the confirmation received&nbsp;from the brand for the replacement, a replacement will be initiated.</li></ul>a. A replacement will be initiated if inventory is available.b. A refund will be provided if inventory is not available. Wrong Product:If the customer receives a product that does not match the description on the product details page, we will facilitate a return and refund for the item after completing a quality check. Cancellation PolicyThe customer can choose to cancel an order any time before it's dispatched. The order cannot be cancelled once it’s out for delivery. Unboxing Video is mandatory for the Return/Replacement &amp; Refund claims. For more details please visit <a href="https://www.croma.com/cancellation-and-return" target="_blank" style="color: rgb(0, 0, 0);">Click Here</a>﻿﻿Customers are encouraged to contact Croma’s support channels for assistance.For Shipping T&amp;C* <a href="https://www.croma.com/shipping-information" target="_blank" style="color: rgb(0, 0, 0);">Click Here</a>For other Support - <a href="https://www.croma.com/raiseArequest" target="_blank" style="color: rgb(0, 0, 0);">Click Here</a>Croma customer service email id for market place: customersupport@croma.com

<ul><li>Unboxing &amp; Installation should be done by Brand's Authorized agent only.</li><li>Installation will be provided by Brand, Please contact the Brand Service/Customer Support as mentioned on product packaging.</li></ul>The product must be installed exclusively by the Authorized Brand Service Centre to maintain warranty eligibility, and the customer must ensure installation is completed within 7 days of delivery.

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Snapmint will accept replacement under following conditions

This item is eligible for a free replacement, within 3 days of delivery, in the unlikely event of the defective or different item being delivered to you. In the rare event that you receive a damaged device, please create a replacement request within 24 hours of order delivery. Raising a replacement request any time after 24 hours of order delivery will result in your replacement request being rejected. Please note that we will provide a replacement for only those products where damage is not caused by the customer in any manner whatsoever. Brand assistance for devices and other issues is subject to brand warranty guidelines and service policies. Please reach out to the nearest brand authorized service center for more details.

 If the product doesn’t match the product ordered by you.

If the product doesn’t function as expected.

For any issues with the quality of the product

Dispatch in less than 48 hours and delivery in 3-7 working days after dispatch

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